1. How do I order a wellness test panel? You may submit and pay for your Order on this website. Once submitted, it automatically emails to our Order entry department. Once we have processed your Order, we will call you back with with your necessary details. Or you may Call us at 1-800-808-6511 where you will be greeted by one of our call center representatives. Due to the volume of calls, you will be asked to leave your name and daytime telephone number so that we may call you back and provide one-on-one personalized service to fulfill your lab request and answer any additional questions you may have.
2. Do I have to fast for the lab work? It is highly recommended that you fast for 12 hrs prior to your blood draw. However, we also recommend that you drink plenty of water prior to your blood draw to remain hydrated. If drinking too much water will pose a health risk follow your Physcian`s adivce on water intake.
3. Do I need to take my medications before my blood draw? Never deviate from your Physican`s orders on your medications. If you have a problem fasting due to a health condition, fasting should be at your discretion.
4. Where do I go to have my labs drawn? MEDSTAT will advise you at the time your Order is processed of the hours of operation and the nearest lab location to your home or business. You will be given a Confirming Order Number which is good at any LABCORP Patient Service Center in your state. Normally there is no appointment necessary. You simply go to the lab at your convenience during normal business hours. When you arrive, just give them the Confirming Order Number and this will allow them to process your lab order. If you wish to locate a LABCORP Patient Serivce Center prior to placing your order, or you wish to see if there is a PSC near you, Please call: 1-888-LABCORP (522-2677) and press prompt 1. You may also go to the links tab and click on the Labcorp site for a laboratory location.
5. How do I pay for these tests? You may order online or you may call us. Payment must be made prior to your lab visit. We accept Visa, Mastercard, Discover, and American Express. We also accept checks by phone.
6. Do I have to use a LABCORP Patient Service Center to have my blood drawn? YES
7. Can I go to a different lab? NO, because LABCORP is the MEDSTAT contracted lab. Orders will only be processed for the labs drawn at LABCORP PSC facilities.
8. How do I receive my lab results? It`s up to you. When the tests results are ready, (usually within 48 hours), we can e-mail, US mail or fax your tests results. We can also forward a copy of your results to your Physician if you wish. If you desire to have your results faxed to anyone other than your personal Physcian, we may have you sign a HIPPA release form to fulfill your request. (see
HIPPA Compliance tab)
9. Some of my test results are out of range, what should I do? Always consult your Physician when you see any abnormal or out-of-range results. Any abnormalities are indicated with an arrow to the left of the test and are also highlighted. We recommend that you consult with an experienced healthcare provider to discuss the results of any tests which are outside the normal ranges.
10. What if I want to order other tests which are not in the wellness panels or listed as single tests? We offer literally hundreds of tests which are available to you. We ask that you call us and let us know the name of the test.
11. How often can I order lab work ? You are free to order any lab test to monitor your health on a weekly basis if needed. Now you have the option to be pro-active about your health.
12. Something has come up and I can`t get to the Patient Service Center right away. For how long is my order good? Your order is good for 3 months from the date of purchase. Call MEDSTAT and we can reactivate your order if it is beyond the 3 months window.
13. What if I had my labs done, and I realized I missed a test (s) that I wanted performed? If you call MEDSTAT within 3 days from your initial draw date, we can usually add the test(s) on to your original Order if LABCORP has not discarded the specimen and/or if the required tubes were drawn and sufficient volume requirements are still intact. Otherwise you will have to place a new Order for the test, and be redrawn. (an additional draw fee will be required)
14. Does the lab testing also include imaging for MRI`s? No, it does not.
15. Do you have a refund policy? Yes we do. If you wish to cancel your order prior to going to the Patient Service Center for your blood draw, we will be happy to refund your payment in full to the original credit card which was used to initially process your order.
16.. What if LABCORP cannot find my Confirming Order number or my name because their computer system is down? Please call MEDSTAT and we will immediately fax over your order to them again.
